Question 1

About the Luna Ring

Accepted Answer

Is the Luna Ring suitable for exercise and physical activity?Yes, the Luna Ring is great for everyday activities like walking, running, and yoga, and is water-resistant up to 50 meters. For strength training or heavy physical work, the chances of colour abrasions would be higher. The ring isn’t suited for diving beyond 50 meters due to pressure limits.How accurate is the Luna Ring in health tracking?The Luna Ring has been clinically tested by Phillips Biosensing for 98.2% accuracy compared to medical-grade equipment. It also undergoes internal benchmarking against other gold standard devices.Can I wear the Luna Ring only while sleeping?The Luna Ring is designed for 24/7 wear, so you can track monitor health, sleep, and activity anytime—day or night.How does the Luna Ring track sleep quality?The Luna Ring tracks heart rate, temperature, and movement during sleep to calculate sleep stages such as light, deep, and REM sleep. The app then provides a sleep score and insights, helping you understand your sleep patterns and improve your rest.Does the Luna Ring need to be worn in a specific orientation?To ensure optimal accuracy, the sensor side of your Luna Ring — identifiable by small resin bumps on the inner band — should always be positioned on the palm side of your finger. This placement ensures continuous skin contact with the sensors. The external ridge on the ring is there to help you intuitively align it correctly every time you wear it.Can the Luna Ring track menstrual cycles and fertility accurately?Yes, the Luna Ring supports menstrual and ovulation tracking via temperature fluctuations and HRV patterns. While it's not a medical-grade fertility tracker, it's effective for health awareness and cycle prediction.Does the Luna Ring provide vibration alerts?Currently, the Luna Ring does not offer vibration notifications for alarms or messages. It is designed purely as a wellness device, focused on monitoring your health without interrupting your awareness.What is the operating temperature range of the Luna Ring?The Luna Ring operates best between -10°C to 45°C (14°F to 113°F). For storage, keep it in a temperature range of -20°C to 60°C (-4°F to 140°F) to maintain its performance.What is the humidity tolerance of the Luna Ring?	The Luna Ring is designed to operate in a humidity range of 10% to 95% relative humidity (non-condensing). This ensures it functions well in most typical environments.Is the Luna Ring scratch-resistant?The Luna Ring is scratch-resistant to a degree, but not scratch-proof. Micro-abrasions can occur with rough use—especially during activities like strength training where the ring may rub against metal surfaces. For such cases, we recommend using a silicone cover to protect the ring’s finish.How long does the Luna Ring battery last?The Luna ring has up to 30 day battery life with the charging case, allowing uninterrupted health vitals tracking. Charging is quick and easy with the included cable. Actual battery life may vary based on usage and settings, but even with regular use, it offers several days of operation before needing a recharge.How long does it take to charge the Luna Ring?Charging the Luna ring is quick and convenient, taking only 2 hours (120 minutes) for a full charge. Simply connect the charging cable to the ring and plug it into a USB port or wall adapter. Its advanced charging technology ensures a fast and efficient experience.Can the Luna Ring be shared between users?The Luna Ring is designed for personal use and should not be shared. Since its data and insights are tailored to the individual wearer, sharing the ring could lead to inaccurate readings and health insights. For the most reliable experience, it’s best to keep the ring to yourself.

Question 2

Mobile App

Accepted Answer

Can I sync the Luna Ring with other health apps?Currently, Luna Ring supports Apple Health and Google Fit integration. More third-party health and fitness app partnerships are planned in upcoming releases.What app should I use with the Luna Ring?Download the 'Luna Ring: Rise to Brilliance' app from the App Store or Google Play to pair your ring and access detailed health metrics.Does the Luna Ring app require a subscription?No, the Luna Ring app is completely free to use. There are no subscription fees or hidden charges, offering full feature access from day one.Can I use multiple Luna Rings at the same time?Only one Luna Ring can be paired to your account at a time to ensure accurate, user-specific health tracking.

Question 3

Comparisons

Accepted Answer

What are the new features in Luna Ring 2.0 compared to Gen 1?Luna Gen 2 introduces a sleek design that’s 10% slimmer, lighter, and faster. It comes with a portable battery case delivering up to 30 days of uninterrupted use. Sensor accuracy has been further refined for more reliable insights. Gen 2 also includes enhanced hardware, enabling future feature rollouts via software updates; making it a more advanced, future-ready wellness companion.	How does Luna Ring compare to other smart rings?Luna stands out as a cutting-edge wellness device offering 24/7 health monitoring with the best PPG sensors and top-tier algorithms. It features a sleek titanium-grade design and a subscription-free model. Unlike others, Luna does not charge extra for different sizes or colors. We include an AI coach for personalized sleep, nutrition, and workout advice, plus our app supports 10 regional languages and AI support in 200 languages.	Why should I choose Luna over other Smart Rings?Luna ring offers more value without paywalls. We provide a battery case for up to 30 days of additional charge, while Samsung’s only offers one cycle. Unlike Ultrahuman, Luna includes an AI coach and workout plans. Oura lacks real-time support, and Samsung is not compatible with iOS. We also offer hydration and step reminders.	What makes Luna Ring unique among health tracking rings?The Luna Ring is a next-gen wearable fitness tracker with clinical-grade accuracy, advanced sleep tracking, personalized insights, and no hidden costs.	Is Luna active on social platforms like Instagram, TikTok, or Reddit?Yes, Luna is active on Instagram, Reddit, TikTok, YouTube, Slack (for our beta testers) and Facebook. Follow us for updates, community stories, and wellness tips.

Question 4

Safety & Health

Accepted Answer

Is the Luna Ring safe for daily wear?Yes, the Luna Ring is safe for continuous daily wear. It is crafted from medical-grade, hypoallergenic materials which are designed for 24/7 comfort, even during physical activity or sleep.Is the Luna Ring a certified medical device?No, the Luna Ring is not classified as a medical device. It is a health tracking ring designed to offer wellness insights such as heart rate, sleep stages, and activity levels. For any medical diagnosis, consult a healthcare professional.Is the Luna ring HSA/ FSA eligible?Yes, We are HSA/FSA eligible.Can I wear the Luna Ring on tattooed fingers?Yes, you can wear the Luna Ring on tattooed fingers. Its advanced photoplethysmography (PPG) sensors are calibrated to accommodate minor pigmentation changes and still provide accurate biometric readings.Are there any age or health restrictions for using the Luna Ring?The Luna Ring is intended for adult users and is not recommended for young children due to size limitations. Individuals with specific medical conditions should consult a physician before use.Can I wear the Luna Ring with a pacemaker or ICD?The Luna Ring emits only low-power Bluetooth signals that are generally considered safe. However, if you have a pacemaker or an implantable cardioverter-defibrillator (ICD), consult your healthcare provider before wearing any Bluetooth-enabled smart ring.Does the Luna Ring emit harmful radiation?No, the Luna Ring does not emit harmful radiation. It operates on Bluetooth Low Energy (BLE), which is compliant with international safety standards and poses no known health risks.Is the Luna Ring protected from Electrostatic Discharge (ESD)?Yes, the Luna Ring is engineered with electrostatic discharge (ESD)-safe materials and protective layers, ensuring user safety and compliance with international electronics durability standards.Can I wear the Luna Ring during flights and at airport security?Yes, you may wear the Luna Ring during flights and through airport security scanners. As a wearable fitness tracker, it functions like a smartwatch or fitness band and usually requires no removal during screening.Does the Luna Ring operate in airplane mode or offline?While a dedicated airplane mode is not yet available, the Luna Ring tracks biometric data in offline mode as far as the ring has sufficient charge. Data is stored locally and synced automatically when Bluetooth is re-enabled.Is my health data private and secure with Luna Ring?Luna Ring ensures privacy through end-to-end encryption. Your personal health data is stored securely and never shared without your explicit consent, in accordance with global data protection standards.What safety and durability standards are considered in the Luna Ring's design?The Luna Ring is built with biocompatible titanium, thermal-resistant components, and IP-rated water resistance. It passes rigorous stress and ingress protection tests for safety, longevity, and daily wearability.

Question 5

Sizing & Fit

Accepted Answer

What sizes are available for the Luna Ring?Available sizes range from size 6 to size 13, with size 14 launching soon. Sizing kits help you find your most accurate fit.Which finger is recommended for wearing the Luna Ring?You can wear the Luna Ring on any finger, but for best results, we recommend the index, ring, or middle finger of your non-dominant hand. This placement helps the sensors maintain steady contact with your skin for more accurate readings. Thumb/ pinky fingers are not recommended due to general comfort and fit when it comes to typing/ writing.How do I determine my Luna Ring size?To find your ideal Luna Ring size, use our sizing kit, which includes a full range of sample rings. Follow the simple instructions in the kit to choose the size that fits your finger comfortably, especially in the morning when sizing tends to be most accurate. In case you do not have a sizing kit, fret not! Your purchase order include a complimentary sizing kit.What if I am between two sizes?If you're between two sizes, it's usually best to size up. A slightly looser fit is more comfortable during changes in temperature or activity, when fingers may swell. If you're still confused, write to us at support@lunazone.com with a video between 2 sizes and we will help advise.Can I skip the sizing kit if I know my ring size?Yes, if you know your ring size, contact our support team to skip the sizing kit. We'll guide you through submitting your order directly. However, this is only applicable if you have tried the size from our sizing kit. Our sizing differs from standard wearables.Can I convert my Oura, RingConn, or Ultrahuman size to Luna?We provide size conversion references for brands like Oura, RingConn, and Ultrahuman, but recommend using our sizing kit for precision.Can I reuse the Luna sizing kit?Yes, the sizing kit can be reused. We encourage passing it along to friends or family after you're done.What is the difference between gloss and matte finishes?Gloss finishes are shiny and reflect light, while matte finishes offer a muted look that hides micro-abrasions better. Both are durable options.

Question 6

Ordering

Accepted Answer

What happens after I place my Luna Ring order?We first send a sizing kit with a QR code. Submit your size, color, and order ID using the QR code, and we’ll ship your Luna Ring once confirmed.Are there discounts for bulk or referral purchases?Yes! Contact support for bulk deals. For referrals, explore our app to access ongoing rewards and offers.How do I finalize my ring order after receiving the sizing kit?Scan the QR code in the sizing kit, submit your size and color, and your Luna Ring will be processed for shipment.When do I select the ring size and color?You'll select your preferred size and color after receiving and using the sizing kit. This ensures the best fit and personalized style.Can I change my ring color after it's dispatched?Luna Rings are custom built. Once dispatched, we cannott change the color. Please choose carefully when submitting your preferences.Can I exchange my Luna Ring for another size?	Due to custom manufacturing, size exchanges aren't possible. Please ensure sizing accuracy by using the provided sizing kit.

Question 7

Shipping

Accepted Answer

What is the average shipping time?We work in two stages—first, we send you the sizing kit, and then your Luna Ring. Each step takes about 5–7 business days, depending on where you live.Do you offer express shipping?Not at the moment! Our system is designed for consistency and care. But if you’re in a hurry, feel free to drop our support team a message—we’ll do our best.Can I update my order details post-purchase?Absolutely—but do it within 3–4 hours after placing your order. Once your package is on the move, changes become trickier.Which shipping carriers are used for delivery?We work with trusted names like FedEx, DHL, BlueDart, Yun Express, and reliable local carriers to get your ring to you safely.How do I track my Luna Ring shipment?We’ll email you a tracking link as soon as your order ships. You’ll be able to follow every step of its journey right from your inbox.Are there any additional shipping or customs fees?Very rarely. If customs charges do come up, go ahead and pay it—we’ll reimburse you when you send us the proof of payment. The price you see is all-inclusive.Do you ship Luna Rings internationally?We ship to most countries! A few exceptions include Pakistan, Russia, Ukraine, Iraq, Palestine, and North Korea, due to logistical limitations.Can the sizing kit and ring be shipped to separate addresses?Yes, we can. Just let us know ahead of time so we can update it on our end. Ideally, let us know your shipping address for the ring before you add your preferred size and colour.

Question 8

Warranty & Return Policy

Accepted Answer

How do I return or replace my Luna Ring?Luna Rings are custom-built to order, so returns or exchanges are not possible once the purchase is made. If you have questions or issues, we recommend contacting our support team at support@lunazone.com — we’re always here to help.What is the Luna Ring warranty policy?Luna Ring comes with a 1-year limited hardware warranty starting from the date of purchase. This warranty covers manufacturer defects, battery anomalies, and sensor or chipset-related malfunctions, including instances of sensor miscalibration and thermal drift beyond acceptable thresholds. For any validated claim, our support and QA teams coordinate a seamless replacement process, ensuring minimal downtime. Please refer to our Warranty Policy for full terms, exclusions, and claim instructions.How can I claim warranty support for my Luna Ring?To file a warranty claim, contact support@lunazone.com with your invoice and issue details. We aim to resolve problems promptly.Do I need to pay for return shipping for warranty claims?Due to the ring’s sealed form factor and IP-rated construction, Luna Rings are non-serviceable post-manufacture. In the event of a hardware fault covered under warranty, we do not request a return. Instead, we issue a direct replacement to reduce turnaround time and user inconvenience. Our logistics team absorbs the cost of replacement shipping under such conditions, ensuring a zero-hassle support experience.What is the cancellation policy for the Luna Ring?You may cancel your Luna Ring order within 24 hours of confirming your purchase (i.e., after payment). After this, the ring enters our production cycle and cannot be canceled or refunded beyond this window. This policy ensures quality control and personalization for each unit. If you're within the cancellation window, please contact support@lunazone.com immediately with your order ID for assistance.

Question 9

After Care

Accepted Answer

Facing issues with your Luna Ring?If you're experiencing any issues with your Luna Ring, whether it's related to connectivity, Bluetooth, or sleep tracking, our customer support team is ready to assist. Simply reach out to us at support@lunazone.com, and we'll prioritize resolving your concern as quickly as possible.How do I clean and maintain my Luna Ring?To clean the Luna Ring , gently wipe it with a soft, damp cloth and mild soap. Avoid using harsh chemicals or abrasive materials that could damage the surface. Additionally, ensure the ring is dried thoroughly after cleaning to prevent moisture accumulation.How can I improve the battery life of my Luna Ring?To extend battery life, try turning off unnecessary notifications when not actively using it. Additionally, ensure the Luna Ring's sensors are clean and free from debris, as this can affect battery performance.How should I store my Luna Ring when not in use?When not wearing your Luna Ring, store it in a cool, dry place away from direct sunlight. The provided charging dock is an ideal storage solution, keeping the ring charged and ready for use.Is it safe to expose my Luna Ring to extreme temperatures?The Luna Ring can handle typical temperature fluctuations but should not be exposed to extreme heat or cold for extended periods. Avoid wearing it in saunas, hot tubs, or very cold environments to ensure its longevity.The Luna Ring operates best between 0°C to 50°C (32°F to 122°F).Can I use lotions or skincare products while wearing my Luna Ring?It’s best to remove your Luna Ring before applying lotions, creams, or skincare products. These can leave residue on the ring's sensors, potentially impacting its accuracy.How can I extend the lifespan of my Luna Ring?To extend the lifespan of your Luna Ring, avoid exposure to harsh chemicals, extreme temperatures, or high-pressure water. Clean it regularly with a soft, damp cloth, charge it as recommended, and don't let the battery fully drain before charging. When not in use, store it in a safe, dry place.How should I dispose of the ring?Dispose of your Luna ring responsibly, as you would with other electronic devices. Don't throw it in regular trash. Opt for recycling to manage materials and handle potentially harmful substances properly. Contact local recycling centers or electronics retailers for e-waste recycling programs. Many communities offer options for recycling wearables like the Luna ring, providing safe recycling instructions and drop-off locations. If e-waste recycling isn't available, consider donating it to organizations or charities that accept electronic devices. Even if it's no longer functional for you, it may benefit others. Responsible disposal or donation of your Luna ring contributes to proper material management and reduces environmental impact.

Question 10

Partnerships & Promotions

Accepted Answer

Do you work with influencers, affiliates or creators?Yes, we actively collaborate with influencers, affiliates, and creators. We'd be thrilled to explore a partnership with you. Our Luna Pro program ensures that everyone who helps grow the Luna community is rewarded fairly. If you're passionate about wellness and believe in our mission, we'd love to have you represent the brand. Visit our Luna Pro page to learn more and apply.