Terms of Use

01

Introduction

This website, located at www.lunazone.com, and any associated mobile and desktop applications (collectively, the "Platform"), is provided by Nexxbase Innovations Pvt. Ltd. ("we", "our", "us", or "LUNA"), a company incorporated under the Companies Act 2013, with its registered office at T-15/6 Basement, DLF Phase-3, Gurgaon, Haryana – 122001, India.

By accessing the Platform, downloading our app, placing an order, or using any of our Products and Services in any way, you agree to be bound by these Terms, which form a legally binding agreement between you and LUNA. If you do not agree, you must not use the Platform or our Products and Services.

These Terms apply to our LUNA Ring and Band, associated mobile application, accessories, and any other products or services we may offer from time to time ("Products and Services").

ModificationsWe may update these Terms at any time. We will notify registered users of material changes via email. Your continued use of the Platform after changes constitutes your acceptance of the revised Terms.

02

Eligibility & Account Registration

Eligibility

You must be at least 18 years of age to register for an account, place an order, or use our Products and Services. If you are under 18, you may only use the Platform under the supervision of a parent or legal guardian who accepts these Terms on your behalf.

By using our Platform, you represent and warrant that: (a) you are at least 18 years of age; (b) you have not previously been suspended or removed from the Platform; and (c) your use complies with applicable laws in your jurisdiction.

Account Registration

Certain features require you to create an account ("User Account"). When registering, you agree to provide accurate, complete, and current information. We may change registration requirements from time to time.

We reserve the right to suspend or terminate your User Account if: (a) registration information is inaccurate or incomplete; (b) your actions are likely to cause harm; (c) you are non-compliant with these Terms; or (d) required by applicable law.

03

Our Products & Services

LUNA offers customers smart health wearable technology, including the LUNA Ring and Band, and an associated mobile application (the "LUNA App") that provides health, fitness, and wellness tracking insights. Upon placing an order, LUNA will ship the product in accordance with our Sales & Returns Policy.

We may, at any time and without notice, in our sole discretion, modify, suspend, or discontinue all or any part of our Products and Services. To the extent permitted by law, LUNA shall not be liable for any such modification, suspension, or discontinuation.

04

App License & Use of Services

License Grant

Subject to your compliance with these Terms, LUNA grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to download, install, and use the LUNA App on a compatible device that you own or control, solely for your personal, non-commercial use.

You shall not sell, transfer, assign, sublicense, modify, publicly perform, distribute, reverse-engineer, decompile, or otherwise commercially exploit the Platform or any Content without our prior written permission.

Platform Use Restrictions

The Platform and our Products and Services are provided for your personal use only and may not be used for any commercial purpose without LUNA's prior written consent.

If you obtain the LUNA App through the Apple App Store, your use is also subject to Apple's App Store Terms of Service. If through Google Play, your use is subject to Google's Terms of Service. LUNA (not Apple or Google) is solely responsible for the App and its content.

05

Medical & Health Disclaimer

NOT A MEDICAL DEVICELUNA IS NOT A LICENSED HEALTHCARE PROVIDER. The LUNA Ring, LUNA Band, LUNA App, and all related Products and Services are not medical devices and are not intended to diagnose, prevent, monitor, treat, or alleviate any illness, medical condition, or disease.

All health and fitness data, metrics, scores, insights, recommendations, and content provided through the LUNA App, LUNA Ring and LUNA Band are for general informational and personal wellness purposes only. They do not constitute medical advice, and you should not rely on them to make medical decisions.

You must always consult a qualified, licensed healthcare professional before making any decisions or taking any actions that may affect your health. Never disregard or delay seeking medical advice because of any information provided through our Products or Services.

If you believe you are experiencing a medical emergency, contact emergency services immediately. LUNA Products and Services are not intended for use in emergency situations.

The accuracy of biometric data (such as heart rate, sleep tracking, SpO2, and other indicators) may be affected by factors including device fit, skin conditions, movement, and individual physiological differences. LUNA does not warrant that any data or readings are accurate, complete, or fit for any specific purpose.

You acknowledge and agree that use of the LUNA Ring, Band and LUNA App involves inherent limitations and that any exercise or physical activity involves inherent risks of bodily injury. You voluntarily assume full responsibility for all risks associated with your use of our Products and Services.

06

Skin Safety Information

Some users may experience skin reactions including redness, itching, swelling, or contact dermatitis from wearing the LUNA Ring and Band for extended periods. This may result from prolonged contact, individual skin sensitivities or allergies, environmental factors such as moisture, sweat, or soap residue trapped under the device, or tight wear.

You should follow these basic safety and comfort guidelines:

Wear the LUNA Ring with a comfortable but not overly tight fit.
Remove the ring and band periodically to allow your skin to breathe.
Keep the ring and band and your skin clean and dry.
Regularly inspect the skin beneath the ring for any signs of irritation.

Irritation WarningIf you experience persistent redness, swelling, itching, or discomfort, remove the ring and band immediately. If symptoms continue for more than 2–3 days, consult a healthcare professional before resuming wear.

LUNA's warranty does not cover rashes, allergies, or skin reactions that are not caused by a defect in materials or workmanship.

07

Product & Service Accuracy

We strive to ensure that all information on the Platform including product descriptions, pricing, and images is accurate. However, errors may occasionally occur. Product images are for illustrative purposes only; actual products may vary slightly in colour or appearance.

Where a pricing error is identified, we will notify you before processing your order and offer you the option to proceed at the corrected price or cancel the order for a full refund.

All prices include applicable GST taxes. We do not currently offer GST invoices for B2C (individual) orders; B2B orders may request a GST invoice via our standard support channel.

08

Third-Party Websites & Services

The Platform may contain links to third-party websites, applications, or services including social media platforms such as Instagram, YouTube, and LinkedIn for informational purposes only. LUNA is not responsible for the content, accuracy, privacy practices, or terms of any third-party sites.

LUNA's presence on or links to third-party platforms do not constitute an endorsement of those platforms or their content.

09

Content & Intellectual Property

LUNA's Intellectual Property

All intellectual property rights in the Platform, Products, Services, and associated content including text, graphics, logos, software, data, designs, and trademarks are owned absolutely by Nexxbase Innovations Pvt. Ltd. or its licensors. "LUNA", the LUNA logo, and all related marks are trademarks of Nexxbase Innovations Pvt. Ltd. and may not be used without our prior written consent.

You shall not remove, alter, or obscure any copyright, trademark, or other proprietary notices. Except as expressly permitted in these Terms, you may not use, reproduce, modify, distribute, or exploit any part of our intellectual property.

Your Content Licence

If you submit any content to the Platform (such as reviews, feedback, photos, or other user-generated material), you retain ownership of that content. However, by submitting it, you grant LUNA a worldwide, non-exclusive, royalty-free, perpetual, and sublicensable licence to use, reproduce, modify, display, and distribute your content in connection with operating and improving our Products and Services.

You represent and warrant that any content you submit does not infringe the rights of any third party and that you have all necessary rights to grant the above licence.

10

Acceptable Use

You agree to use the Platform and our Products and Services only for lawful purposes. You must not:

Use the Platform in any way that violates applicable laws or regulations.
Transmit or store material that is unlawful, harmful, defamatory, obscene, or offensive.
Use automated means (scrapers, scrapers, bots) to extract data from the Platform.
Reverse-engineer, decompile, or disassemble any part of our software.
Introduce malware, viruses, or other malicious code into our infrastructure.
Attempt to gain unauthorised access to user accounts or connected systems.

We reserve the right to monitor the Platform and remove or restrict access to any content or account at any time, without notice, if we believe these Terms have been violated.

11

System Requirements

Use of the LUNA App requires a compatible smartphone or device, an active internet connection, and up-to-date operating software. Features and performance may vary depending on your device, internet speed, and operating system version. You are responsible for all costs associated with your internet or data usage. LUNA does not guarantee that the App will function without interruption or be free of errors on all devices.

12

Beta & Preview Features

From time to time, LUNA may offer access to features, products, or services that are in beta or preview ("Beta Features"). Beta Features are made available on an "as is" basis for testing and evaluation. They may contain bugs or errors, and we do not guarantee their continued availability. LUNA reserves the right to modify or discontinue Beta Features at any time without notice. Your use of any Beta Feature is entirely at your own risk.

13

Changes to the Platform & Services

We reserve the right to change, update, or remove any part of the Platform including content, features, or products at any time without prior notice. We may also discontinue providing the Platform or any part of it.

We can always make changes without prior notice to comply with law or regulation, to address security concerns, or to make technical improvements.

If we make material adverse changes that are not required by law, we will endeavour to notify registered users and, where applicable, provide a reasonable remedy.

14

Delivery Rules

We aim to dispatch orders within 2 business days of confirmed payment. In some cases, dispatch may take up to 5–7 business days. Delays may occur due to factors beyond our control, in which case we will notify you by email.

For detailed rules on returns, replacements, and cancellations, please refer directly to our Terms of Sale.

15

Privacy & Data Protection

We take your privacy seriously. Personal information we collect through your use of the Platform — including health metrics and payment information — is used to provide and improve our Products and Services and is handled in accordance with our Privacy Policy.

By using the Platform, you consent to the collection, use, and processing of your personal information as described in our Privacy Policy. You can opt out of marketing communications at any time.

16

Disclaimer of Warranty

To the maximum extent permitted by applicable law, the Platform and all Products and Services are provided on an "as is" and "as available" basis without any express or implied warranties of any kind, including but not limited to warranties of merchantability, fitness for a particular purpose, title, or non-infringement.

LUNA does not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We do not guarantee the accuracy, completeness, or usefulness of any information provided through the Platform.

Nothing in these Terms affects your statutory rights as a consumer under applicable Indian consumer protection law or any other mandatory applicable legislation.

17

Limitation of Liability

To the maximum extent permitted by applicable law, LUNA, its directors, officers, employees, agents, and affiliates will not be liable to you or any third party for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, business interruption, or personal injury, arising out of or in connection with your use of or inability to use the Platform, Products, or Services.

This limitation of liability is a fundamental element of the basis of the agreement between LUNA and you. Nothing in this clause limits liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

18

Indemnification

You agree to indemnify, defend, and hold harmless Nexxbase Innovations Pvt. Ltd. and its directors, officers, employees, consultants, agents, and affiliates from and against any and all third-party claims, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to:

Your use or misuse of the Platform, Products, or Services.
Any content or information you post, upload, or submit through the Platform.
Your breach of these Terms or any applicable law.
Your infringement of any intellectual property or other rights of a third party.
Any bodily injury, allergy, or health-related harm claimed to be caused by your use of the Products and Services.

19

Term & Termination

These Terms commence on the date you first access the Platform or use our Products and Services and remain in effect until terminated.

We may, in our sole discretion and without prior notice, terminate or suspend your access to the Platform and your User Account if we determine that you have violated these Terms, engaged in fraudulent activity, or acted in a manner that is harmful to other users, LUNA, or third parties. You will remain liable for any outstanding amounts owed to LUNA at the time of termination.

Upon termination, all licences granted to you under these Terms will immediately cease. Sections that by their nature should survive termination — including disclaimers, limitation of liability, indemnification, intellectual property, and dispute resolution — will continue to apply after termination.

20

Dispute Resolution

Informal Resolution

If any dispute arises between you and LUNA, we encourage you to first contact us to try to resolve the matter informally. We will endeavour to acknowledge your concern within 2 business days and reach a resolution within 14 business days where possible.

Individual Claims Only

To the extent permissible under applicable law, you agree that any dispute shall be brought solely on an individual basis. You waive any right to participate in a class action, collective, or representative proceeding against LUNA.

21

Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Subject to the Dispute Resolution clause above, all disputes relating to these Terms or the use of the Platform shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.

22

Force Majeure

LUNA shall not be liable for any delay or failure to perform any obligation under these Terms if such failure is caused by circumstances beyond our reasonable control, including but not limited to: acts of God, floods, fires, earthquakes, pandemics or epidemics, civil unrest, strikes, acts of government, war, terrorism, or disruptions to third-party logistics or telecommunications networks. We will notify you as soon as reasonably practicable and make best efforts to resume normal service.

23

Grievance Redressal

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, LUNA has designated a Grievance Officer to address any complaints or concerns regarding use of the Platform or our Products and Services.

Grievance Officer Details:

Pavan Kumar (Representative) IT Rules 2021

24

General Provisions

Severability

If any provision is found invalid, that provision is severed and remaining terms stand in full effect.

Non-Waiver

Failure to enforce any provision is not a waiver. Waivers must always be written.

Assignment

LUNA may freely assign rights under restructuring or asset sale without consent.

Entire Agreement

These terms, our Privacy Policy, and Sales Policy form our complete agreement.

Introduction

Eligibility & Account Registration

Eligibility

Account Registration

Our Products & Services

App License & Use of Services

License Grant

Platform Use Restrictions

Medical & Health Disclaimer

Skin Safety Information

Product & Service Accuracy

Third-Party Websites & Services

Content & Intellectual Property

LUNA's Intellectual Property

Your Content Licence

Acceptable Use

System Requirements

Beta & Preview Features

Changes to the Platform & Services

Delivery Rules

Privacy & Data Protection

Disclaimer of Warranty

Limitation of Liability

Indemnification

Term & Termination

Dispute Resolution

Informal Resolution

Individual Claims Only

Governing Law & Jurisdiction

Force Majeure

Grievance Redressal

General Provisions

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