Terms of Sale – Luna Band

Please read the following Terms of Sale ("Terms of Sale") carefully before purchasing products offered by Nexxbase Innovations Pvt Ltd ("Us", "We", "Our", or "Luna Zone").

These Terms of Sale set forth the legally binding terms and conditions for your purchase of the Luna Ring, replacement bands, chargers, and any accessories or other products available for purchase from our online Store or through an Authorized Reseller (collectively, the "Products").

These terms cover important information about the Products you purchase and any charges and amounts that we bill you.

Introduction

These terms and conditions of sale ("Terms") govern your purchase of LUNA products by Nexxbase Innovation Pvt Ltd, including the LUNA Ring, LUNA Band, and any related accessories, from www.lunazone.com or from any authorized LUNA reseller. These Terms form a legally binding agreement between you ("Customer") and Nexxbase Innovations Pvt Ltd ("LUNA").

Eligibility

You must be at least 18 years of age to place an order. By placing an order, you represent and warrant that you are of legal age in your jurisdiction and have the legal capacity to enter into a binding contract.

If you are purchasing on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms.

Order Process

Order Acceptance

When you place an order, you are making an offer to purchase. We will email you an order confirmation within minutes. Our acceptance occurs only when the product has been dispatched and a shipping confirmation is sent.

Order Issues

We reserve the right to deny any order at our sole discretion, including if:

We discover an error in pricing or product information
We receive insufficient or erroneous billing, payment, or shipping information
We suspect an order is connected to fraud or unauthorized payment activity
The ordered Product is unavailable or has been discontinued
The order is connected with a previous payment dispute

Availability

All Products are subject to availability. Luna Zone reserves the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue offering certain Products without prior notice.

Product specifications, descriptions, colors, pricing, and availability are subject to change at any time without notice. We make reasonable efforts to accurately display Product attributes, but we cannot guarantee that your device will accurately display all colors.

The inclusion of any Product in the Store does not imply or warrant that such Product will be available at any time.

Pricing & Payment

For domestic orders, prices are in Indian Rupees (INR). For international orders, pricing may be in USD or another applicable currency. Prices are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time. We do not offer price protection following your purchase.

Pricing Errors

If a product is listed at an incorrect price, we reserve the right to refuse or cancel any order at that price. Where payment has been taken, we will issue a full refund.

Payment Terms

All orders must be paid in full at the time of purchase. We accept major credit and debit cards, UPI, and other payment methods as indicated at checkout. We may use third-party payment processors and are not responsible for their errors.

GST & Tax Invoices

GST invoices for B2C purchases are not issued by default. B2B orders must be placed through our B2B channel. For international orders, duties, customs, and VAT charges will be reflected at checkout.

Order Cancellation by Customer

Once an order has been placed, cancellation requests are subject to the following rules:

If not yet dispatched, contact us immediately. We will endeavour to cancel and issue a full refund.
Once dispatched, the order cannot be cancelled. You may raise a replacement or warranty claim if the product is defective upon delivery.
You may return the LUNA Band within 14 days of delivery if not completely satisfied. Product must include all original accessories and be in original packaging.
Return shipping is free. If the returned product is found in workable condition with no defects, the return shipping label will be chargeable to the customer.

Sizing & Custom Orders

The Luna Band is available in two strap sizes (S-M and M-L) and three colours (Onyx Black, Desert Beige and Aloe Green). Because your colour selection is confirmed at the time of order, the following terms apply:

Final Order Confirmation

Your Luna Band order is confirmed at the time of purchase with your selected colour (Onyx Black, Desert Beige, or Aloe Green). Both strap sizes (S-M and M-L) are included in every order. The following terms apply:

Orders may be cancelled and fully refunded at any time before your order has been dispatched
Once your order has been dispatched, cancellation is no longer possible
Colour changes are not allowed after the order is placed.
Luna Zone reserves the right to substitute a colour if your selected option is unavailable, with prior notice

If you wish to cancel your order before dispatch, contact support@lunazone.com as soon as possible. Once dispatched, cancellation is no longer possible.

Promo Codes

LUNA may offer promotional or discount codes ("Promo Codes") subject to the following rules:

Each Promo Code may only be used once per customer, unless otherwise specified.
Promo Codes are only valid through official LUNA communications channels.
Promo Codes may not be duplicated, sold, transferred, or shared publicly without LUNA's prior written consent.
Promo Codes are not redeemable for cash and have no monetary value.
LUNA reserves the right to disable any Promo Code at any time without notice.
Promo Codes may have expiry dates and may expire before use.

Resale Restriction

Purchases made through the Store are intended for personal use only and are not authorized for commercial resale. Luna Zone reserves the right to refuse or cancel your order if we reasonably suspect you are purchasing Products for commercial resale.

Shipping & Delivery

Luna Zone's delivery charges and methods are as described on our website at the time of purchase. Estimated delivery dates are not guaranteed, and Luna Zone shall not be liable for late deliveries.

Luna Zone may use third-party logistics providers to fulfill orders. By ordering any Product, you acknowledge that Luna Zone has no responsibility or liability for delays caused by such third-party providers, courier disruptions, customs clearance, or other factors outside our control.

Dispatch Times

We aim to dispatch orders within 2 business days of payment confirmation. In some cases, dispatch may take up to 5–7 business days. You will receive a tracking ID via email once dispatched.

Risk of Loss

Risk of loss or damage passes to you upon physical delivery to you or a person designated by you at the provided delivery address.

Delivery Inspection

Inspect packaging upon delivery. If visibly tampered, we recommend refusing delivery. Report discrepancies to our support channel within 24 hours of receipt.

Returns & Refunds

Luna Band

The Luna Band may be returned within 14 days of delivery, provided it is unused, unactivated, and returned in its original packaging with all included accessories. To initiate a return, contact support@lunazone.com with your order number and reason for return.

In the event that your Luna Band arrives with a verified manufacturing defect, Luna Zone will assess the defect and, at its sole discretion, provide a replacement or refund. To report a defect, contact support@lunazone.com within 14 days of delivery with your order number, a description of the defect, and supporting photographs.

General Returns

LUNA does not offer change-of-mind returns once an order has been dispatched. This does not affect any statutory rights you may have under applicable consumer protection law.

Wrong Item or Missing Parts

Report within 24 hours of delivery by emailing support with your order ID and photographs.

Statutory Rights

Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019 (India) or applicable law in your jurisdiction. Where such rights apply, they take precedence over our general no-return policy.

Refund Processing

Refund requests will be assessed and processed in accordance with the mandatory consumer protection laws applicable to your purchase, and, where those laws do not apply, in accordance with our Return Policy. Refunds are issued to the original payment method unless otherwise agreed, and will be processed within 7–10 business days of Luna Zone receiving and inspecting the returned Product.

Compatibility

The Luna Band is designed to work exclusively with the Luna Ring and Band : LifeOS AI (available on iOS and Android) and Luna Zone-supplied accessories, including the magnetic charger and USB-C cable. Use of third-party chargers or accessories not supplied or authorized by Luna Zone may void your warranty and could result in damage to the Product. Luna Zone is not responsible for any damage, malfunction, or data loss resulting from the use of incompatible third-party products or accessories.

Warranties & Disclaimers

Except for any limited warranty provided separately by Luna Zone, to the extent permitted under applicable laws, the Store and all Products are provided on an "as is" and "as available" basis without any express or implied warranties of any kind. Luna Zone hereby disclaims all implied warranties, including but not limited to warranties of title, merchantability, non-infringement of third-party rights, and fitness for a particular purpose.

The health tracking features of the Luna Band including heart rate, SpO₂, HRV, skin temperature, sleep data, and recovery scores are intended for general wellness and informational purposes only. The Luna Band is not a medical device and is not intended to diagnose, treat, cure, or prevent any medical condition. You should always consult a qualified healthcare professional for any medical concerns.

12-Month Limited Warranty

LUNA provides a 12-month limited warranty from the date of delivery against defects in materials and workmanship for any new LUNA Band.

EU & UK Statutory Guarantee

If you are purchasing from within the European Union or the United Kingdom, your statutory rights under applicable consumer law including a minimum two-year legal guarantee apply in addition to and are not limited by the warranty terms above. Where mandatory local law provides greater rights than those set out in this warranty, those rights will prevail.

Does the replacement unit come with a new warranty period?

No, the warranty period remains based on the original unit's delivery date.

LUNA is not responsible for loss or damage arising from failure to follow instructions. Your purchase order number and date of delivery serve as the warranty support document.

Out-of-Warranty Service

Out-of-warranty products may be eligible for replacement at our discretion. Contact support for a quote.

Warranty Exclusions

Physical Damage — Physical damage from accidental impact.
Misuse & Neglect — Negligence or unintended hardware usage.
Liquid & Heat — Liquid damage or extreme thermal exposure.
Modifications — Unauthorised modifications or hardware repairs.
Wear & Tear — Normal deterioration of materials over time.
Cosmetics — Surface cosmetic damage not affecting function.
Skin Allergies — Rashes, allergies, or local skin reactions.
Unauthorised Sources — Products bought from unapproved resellers.

The warranty expires 12 months from the date of delivery, regardless of whether the product has been used.

Limitation of Liability

To the extent permitted by applicable laws, in no event shall Luna Zone, its officers, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption, arising out of or in connection with your purchase or use of any Product.

In no event shall Luna Zone's aggregate liability to you exceed the amount paid by you for the specific Product giving rise to the claim.

Data Protection

By placing an order for Products, you agree and understand that Luna Zone may store, process, and use data collected from your order for the purposes of processing and fulfilling that order. Any personal information collected is governed by our Privacy Policy.

Luna Zone may share certain order-related information with third parties (such as logistics providers and payment processors) to the minimum extent necessary to complete your order.

Electronic Communications

By using the Store or contacting Luna Zone by email or WhatsApp, you agree to receive electronic communications from Luna Zone. You agree that all agreements, notices, and communications provided to you electronically satisfy any legal requirement that such communications be in writing.

When you place an order, we will use the email address or phone number you provide to send you order confirmations and related communications. You may opt out of marketing communications at any time by contacting support@lunazone.com.

Force Majeure

Luna Zone will not be liable for any failure to perform or delay in performance of our obligations caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, industrial disputes, war, terrorism, supply chain disruptions, or failures of telecommunications networks or transportation services.

Severability

If any provision of these Terms of Sale is found to be invalid or unenforceable by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

Non-Waiver

Failure by Luna Zone to act on or enforce any provision of these Terms of Sale shall not be construed as a waiver of that provision or any other provision. No waiver shall be effective unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance.

Governing Law & Jurisdiction

These Terms of Sale are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms of Sale shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

Consumer Rights

Nothing in these Terms of Sale is intended to exclude, restrict, or modify any consumer rights or guarantees you may have under the Consumer Protection Act, 2019 (India) or any other applicable consumer protection legislation.

To the extent that any provision of these Terms of Sale is inconsistent with your statutory consumer rights, your statutory rights shall prevail.

Additional Terms

Additional terms may apply to certain Products or promotional offers. In the event of a conflict between these Terms of Sale and any additional terms communicated at the time of purchase, the additional terms will control to the extent of the conflict.

For questions about these Terms of Sale, please contact us at support@lunazone.com.

Consumer Dispute Resolution

If dissatisfied, contact us first at our support channel.

We aim to acknowledge complaints within 2 business days and resolve them within 14 business days.

Contact Us

Have questions regarding your order, warranty, or these Terms? We are here to assist.

Support Email

support@lunazone.com

Official Website

www.lunazone.com

Parent Company

Nexxbase Innovation Pvt Ltd

Governing Area

Delhi, India

Registered Office Address

Unit-30, Ground Floor, Tower-B1, Sec-49, Sohna Addae, Gurugram, Haryana – 122001, India