These terms and conditions of sale ("Terms") govern your purchase of LUNA products by NEXXBASE INNOVATIONS PRIVATE LIMITED, including the LUNA Ring, LUNA Band, and any related accessories, from www.lunazone.com or from any authorized LUNA reseller. These Terms form a legally binding agreement between you ("Customer") and NEXXBASE INNOVATIONS PRIVATE LIMITED ("LUNA").

You must be at least 18 years of age to place an order. By placing an order, you represent and warrant that you are of legal age in your jurisdiction and have the legal capacity to enter into a binding contract.

If you are purchasing on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms.

When you place an order, you are making an offer to purchase. We will email you an order confirmation within minutes. Our acceptance occurs only when the product has been dispatched and a shipping confirmation is sent.

We reserve the right to deny any order at our sole discretion, including if:

• We discover an error in pricing or product information
• We receive insufficient or erroneous billing, payment, or shipping information
• We suspect an order is connected to fraud or unauthorized payment activity
• The ordered Product is unavailable or has been discontinued
• The order is connected with a previous payment dispute

All Products are subject to availability. Luna Zone reserves the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue offering certain Products without prior notice.

Product specifications, descriptions, colors, pricing, and availability are subject to change at any time without notice. We make reasonable efforts to accurately display Product attributes, but we cannot guarantee that your device will accurately display all colors.

For domestic orders, prices are in Indian Rupees (INR). For international orders, pricing may be in USD or another applicable currency. Prices are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time. We do not offer price protection following your purchase.

If a product is listed at an incorrect price, we reserve the right to refuse or cancel any order at that price. Where payment has been taken, we will issue a full refund.

All orders must be paid in full at the time of purchase. We accept major credit and debit cards, UPI, and other payment methods as indicated at checkout. We may use third-party payment processors and are not responsible for their errors.

GST invoices for B2C purchases are not issued by default. B2B orders must be placed through our B2B channel. For international orders, duties, customs, and VAT charges will be reflected at checkout.

LUNA may offer promotional or discount codes ("Promo Codes") subject to the following rules:

• Each Promo Code may only be used once per customer, unless otherwise specified.
• Promo Codes are only valid through official LUNA communications channels.
• Promo Codes may not be duplicated, sold, transferred, or shared publicly without LUNA's prior written consent.
• Promo Codes are not redeemable for cash and have no monetary value.
• LUNA reserves the right to disable any Promo Code at any time without notice.
• Promo Codes may have expiry dates and may expire before use.

Purchases made through the Store are intended for personal use only and are not authorized for commercial resale. Luna Zone reserves the right to refuse or cancel your order if we reasonably suspect you are purchasing Products for commercial resale.

Luna Zone's delivery charges and methods are as described on our website at the time of purchase. Estimated delivery dates are not guaranteed, and Luna Zone shall not be liable for late deliveries.

Luna Zone may use third-party logistics providers to fulfill orders. By ordering any Product, you acknowledge that Luna Zone has no responsibility or liability for delays caused by such third-party providers, courier disruptions, customs clearance, or other factors outside our control.

Please use the ring sizing kit to determine the correct ring size. The LUNA Ring will be shipped upon confirming your ring size and delivery address within 120 days of receiving the sizing kit.

Upon confirmation, we aim to deliver within 4 weeks (India). International deliveries may take longer.

We aim to dispatch orders within 2 business days of payment confirmation. In some cases, dispatch may take up to 5–7 business days. You will receive a tracking ID via email once dispatched.

Risk of loss or damage passes to you upon physical delivery to you or a person designated by you at the provided delivery address.

Inspect packaging upon delivery. If visibly tampered, we recommend refusing delivery. Report discrepancies to our support channel within 24 hours of receipt.

In the event that your LUNA Ring arrives with a verified manufacturing defect, Luna Zone will assess the defect and, at its sole discretion, provide a replacement or refund. To report a defect, contact support@lunazone.com within 14 days of delivery with your order number, a description of the defect, and supporting photographs.

You can cancel your order for a full refund at any time before it has been dispatched by contacting support@lunazone.com. Once dispatched, the order cannot be cancelled, but you can return it as set out below.

You can return your Luna Ring within 14 days of delivery, no questions asked. If the box is unopened, we pay the return shipping. If the box is opened, we pay the return shipping within 7 days of delivery; from day 8 to day 14, the return shipping is at your cost. Returns are not accepted after 14 days of delivery; after that, defects are covered under the warranty. The ring sizing kit cannot be returned or refunded. Customers in the EU may return the Product for any reason within 14 days of delivery. This does not affect any statutory rights you may have under applicable consumer protection law.

Report within 24 hours of delivery by emailing support with your order ID and photographs.

Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019 (India) or applicable law in your jurisdiction. Where such rights apply, they take precedence over this policy.

Refund requests will be assessed and processed in accordance with the mandatory consumer protection laws applicable to your purchase, and, where those laws do not apply, in accordance with our Return Policy. Refunds are issued to the original payment method unless otherwise agreed, and will be processed within 7–10 business days of Luna Zone receiving and inspecting the returned Product.

Please note: Return shipping is paid as set out under General Returns above.

The LUNA Ring is designed to work exclusively with the Luna Band and Ring: LifeOS (available on iOS and Android) and Luna Zone-supplied accessories, including the magnetic charging cradle and USB-C cable. Use of third-party chargers or accessories not supplied or authorized by Luna Zone may void your warranty and could result in damage to the Product. Luna Zone is not responsible for any damage, malfunction, or data loss resulting from the use of incompatible third-party products or accessories.

The health tracking features of the Luna Ring including heart rate, SpO₂, HRV, skin temperature, sleep data, and recovery scores are intended for general wellness and informational purposes only. The Luna Ring is not a medical device and is not intended to diagnose, treat, cure, or prevent any medical condition. You should always consult a qualified healthcare professional for any medical concerns.

LUNA provides a 12-month limited warranty from the date of delivery against defects in materials and workmanship for any new LUNA Ring. For purchases from an authorized reseller, the warranty runs from the date of purchase on the reseller's invoice.

If you are purchasing from within the European Union or the United Kingdom, your statutory rights under applicable consumer law including a minimum two-year legal guarantee apply in addition to and are not limited by the warranty terms above. Where mandatory local law provides greater rights than those set out in this warranty, those rights will prevail.

No, the warranty period remains based on the original unit's delivery date.

LUNA is not responsible for loss or damage arising from failure to follow instructions. Your order number and date of delivery serve as the warranty support document. For purchases from an authorized reseller, the reseller's invoice serves as the warranty support document.

Out-of-warranty products may be eligible for replacement at our discretion. Contact support for a quote.

• Physical Damage — Physical damage from accidental impact.
• Misuse & Neglect — Negligence or unintended hardware usage.
• Liquid & Heat — Damage from use beyond the Ring's rated water resistance, or from extreme heat outside the 0°C to 50°C operating range (for example saunas or hot tubs).
• Modifications — Unauthorised modifications or hardware repairs.
• Wear & Tear — Normal deterioration of materials over time.
• Cosmetics — Surface cosmetic damage not affecting function.
• Skin Allergies — Rashes, allergies, or local skin reactions.
• Unauthorised Sources — Products bought from unapproved resellers.

The warranty expires 12 months from the date of delivery, regardless of whether the product has been used.

By placing an order for Products, you agree and understand that Luna Zone may store, process, and use data collected from your order for the purposes of processing and fulfilling that order. Any personal information collected is governed by our Privacy Policy.

Luna Zone may share certain order-related information with third parties (such as logistics providers and payment processors) to the minimum extent necessary to complete your order.

By using the Store or contacting Luna Zone by email or WhatsApp, you agree to receive electronic communications from Luna Zone. You agree that all agreements, notices, and communications provided to you electronically satisfy any legal requirement that such communications be in writing.

When you place an order, we will use the email address or phone number you provide to send you order confirmations and related communications. You may opt out of marketing communications at any time by contacting support@lunazone.com.

Luna Zone will not be liable for any failure to perform or delay in performance of our obligations caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, industrial disputes, war, terrorism, supply chain disruptions, or failures of telecommunications networks or transportation services.

If any provision of these Terms of Sale is found to be invalid or unenforceable by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

Failure by Luna Zone to act on or enforce any provision of these Terms of Sale shall not be construed as a waiver of that provision or any other provision. No waiver shall be effective unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance.

These Terms of Sale are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms of Sale shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

Nothing in these Terms of Sale is intended to exclude, restrict, or modify any consumer rights or guarantees you may have under the Consumer Protection Act, 2019 (India) or any other applicable consumer protection legislation.

To the extent that any provision of these Terms of Sale is inconsistent with your statutory consumer rights, your statutory rights shall prevail.

Additional terms may apply to certain Products or promotional offers. In the event of a conflict between these Terms of Sale and any additional terms communicated at the time of purchase, the additional terms will control to the extent of the conflict.

If dissatisfied, contact us first at our support channel.

We aim to acknowledge complaints within 2 business days and resolve them within 14 business days.

Have questions regarding your order, warranty, or these Terms? We are here to assist.

support@lunazone.com

www.lunazone.com

NEXXBASE INNOVATIONS PRIVATE LIMITED

Delhi, India

Unit-30, Ground Floor, Tower-B1, Sec-49, Sohna Addae, Gurugram, Haryana – 122001, India