Name: Luna Band Access Pass
Brand: Lunazone.com
Availability: OutOfStock

Question 1

Pre-Booking

Accepted Answer

How to pre book Luna Band?The Luna Band is available through an exclusive early access pass. Once you secure your pass, you will receive a confirmation with details on the next steps. Full payment is collected between 31st July and 8th August, after which your order is processed and dispatched.When do I make the full payment for my Luna Band?Full payment for the Luna Band is collected between 31st July and 8th August. You will be notified in advance with all payment details to ensure a smooth checkout experience.Who can purchase the Luna Band?The Luna Band is currently available exclusively to early access pass holders and waitlist members. If you are on the waitlist or hold an early access pass, youwill receive an email with step-by-step instructions on how to complete yourpurchase when the time comes.Is the Luna Band pass refundable?No. The Luna Band early access pass is non-refundable once purchased. We encourage you to review all pass details carefully before completing your purchase. For any queries, please reach out to our support team at support@lunazone.com.How do I avail my Luna Band pass?Once you have secured your early access pass, you will receive an email from our team with step-by-step instructions on how to redeem it and complete your Luna Band purchase. Please ensure your registered email address is active and check your inbox including your spam/promotion folder for updates.Are shipping fees included in the Luna Band price?Yes. Shipping costs are inclusive in the final price of your Luna Band. The pricedisplayed at checkout is the final amount payable.What colour options are available for the Luna Band?The Luna Band is available in three colours: Aloe Green, Onyx Black and Desert Beige. Additionally, we offer a range of interchangeable straps in thefollowing colours: Atlantic Blue, Glacier Blue, Cardinal Red, Slate Grey, andEmber Orange allowing you to personalise your Band to suit your style. Please choose carefully at the time of ordering, as colour changes cannot beaccommodated once your Band has been dispatched.Can I purchase a Luna Band strap separately?Yes additional straps will be available for purchase as soon as the Luna Band goeslive. Stay tuned to lunazone.com for updates on strap availability and options.What's in the Luna Band box?Your Luna Band ships with everything you need right out of the box. Inside, you will find the Luna Band device, a standard-size band, an XL band, a magnetic charger, and a USB-C cable so you have everything required from day one, no additional purchase necessary.What if my question is not included in the FAQ?If your query is not addressed in our FAQ, please do not hesitate to reach out toour support team at support@lunazone.com. We are happy to assist you with any questions or concerns you may have.

Question 2

About the Luna Band

Accepted Answer

Is the Luna Band suitable for exercise and physical activity?Yes. The Luna Band is purpose-built for movement. It automatically detects intense workouts  including running, strength training, boxing, and HYROX and delivers real-time feedback throughout each session. Key metrics tracked include VO₂ Max, Training Load, Training Effect, heart rate zones, and Recovery Time.How accurate is the Luna Band in health tracking?The Luna Band is powered by LifeOS the same intelligence engine that drives the Luna Ring. It continuously reads your body's signals and translates them into a personalised daily plan. Accuracy improves with consistent wear: the more data LifeOS collects, the more precise and relevant your insights become. For best results, wear the Band 24/7. Most wearables including Polar, track individual metrics in isolation: heart rate, HRV, VO₂ Max, Nightly Recharge. Each tells part of the story. What makes the Luna Band different is that all of these signals feed into a single shared intelligence layer. Training informs recovery. Sleep informs readiness. Every insight compounds into one clear picture not a collection of dashboards, but a daily plan built around how your body is actually doing right now.How does the Luna Band track sleep quality?The Luna Band shares the same LifeOS intelligence layer as the Luna Ring. Both devices work together seamlessly within the same app. For the most precise and dedicated sleep tracking, the Luna Ring remains the recommended device, as it is optimized for overnight passive monitoring.Does the Luna Band need to be worn in a specific orientation?No. The Luna Band can be worn on the wrist or on the upper arm or bicep, on either your left or right hand. Accurate biometric data is delivered regardless of position wear it wherever it feels most comfortable.Can the Luna Band track menstrual cycles and fertility?Cycle tracking is part of the LifeOS micro-app ecosystem. Comprehensive details on this feature will be confirmed and communicated prior to launch. Does the Luna Band provide vibration alerts?Yes. The Luna Band is equipped with haptic vibration, used to deliver alerts, nudges, and alarms at the right moment providing timely guidance without overwhelming notifications.What is the operating temperature range of the Luna Band?The Luna Band is designed to operate comfortably within the normal range of human body temperatures and is rated for use between 0°C and 50°C, making it suitable for everyday wear and a wide range of physical activities .How long does it take to charge the Luna Band?A full charge takes approximately 60 minutes using the magnetic charger included in the box. How long does a single charge last on the Luna Band?A single charge lasts up to 8–10 days, giving you over a week of continuous tracking without needing to reach for the charger.

Question 3

Mobile App

Accepted Answer

Can I sync the Luna Band with other health apps?Yes. The Luna Band integrates with Apple Health, enabling your health data to flow seamlessly across compatible apps on your device. This gives LifeOS a broader, more complete picture of your health to inform your personalised daily plan.What app should I use with the Luna Band?The Luna Band works with the Luna app " Luna ring and band - LIfeos AI", available on both iOS and Android. Does the Luna Band app require a subscription?No. The Luna app and LifeOS platform are completely free for all users. Can I use multiple Luna Bands at the same time?The Luna app supports one active connected device at a time. You are not able to run two Bands simultaneously. However, you can switch freely between the Luna Band and Luna Ring within the app wear whichever device best suits your current activity.

Question 4

Comparisons

Accepted Answer

How should I decide between the Luna Ring or Luna Band?It comes down to your lifestyle and what you want to prioritise. If sleep, recovery, and overnight health tracking are most important to you, the Luna Ring is the ideal choice it sits discreetly on your finger and passively monitors your body through the night. If you are active during the day and want real-time guidance during workouts, movement, and peak performance moments, the Luna Band is the better fit worn on the wrist or upper arm, it reads your body throughout the day and delivers haptic nudges in real time. For the most complete picture of your health, the Ring and Band work best together the Ring covers your night, the Band covers your day, both powered by the same LifeOS intelligence.

Question 5

Safety & Health

Accepted Answer

Is the Luna Band safe for daily wear?Yes. The Luna Band is safe for continuous, daily wear. It is constructed from medical-grade, hypoallergenic materials designed for 24/7 comfort — whether you are exercising, sleeping, or going about your everyday routine.Is the Luna Band a certified medical device?No. The Luna Band is not classified as a medical device. It is a consumer healthtracking wearable designed to provide wellness insights, including heart rate,sleep stages, strain, and activity levels. For any medical diagnosis or health-related decision, please consult a qualified healthcare professional.Can I wear the Luna Band on a tattooed wrist or arm?Yes. The Luna Band's advanced photoplethysmography (PPG) sensors are calibrated to accommodate minor variations in skin pigmentation, including tattooed skin, while maintaining accurate biometric readings.Are there any age or health restrictions for using the Luna Band?The Luna Band is intended for adult users aged 18 and above. Use by young children is not recommended. Individuals with pre-existing medical conditions areadvised to consult a qualified healthcare professional prior to use. Minorsunder the age of 18 may use the device with the explicit consent and supervision of a parent or legal guardian.Can I wear the Luna Band if I have a pacemaker or ICD?The Luna Band emits only low-power Bluetooth signals, which are generallyconsidered safe for most users. However, if you have a pacemaker or animplantable cardioverter-defibrillator (ICD), we strongly recommend consultingyour healthcare provider before wearing any Bluetooth-enabled device.Does the Luna Band emit harmful radiation?No. The Luna Band does not emit harmful radiation. It operates on Bluetooth LowEnergy (BLE), a technology that complies with international safety standardsand poses no known health risks.Is the Luna Band protected from Electrostatic Discharge (ESD)?Yes. The Luna Band is engineered with electrostatic discharge (ESD)-safe materialsand protective internal layers, ensuring user safety and compliance withinternational electronics durability and safety standards.Can I wear the Luna Band during flights and through airport security?Yes. The Luna Band can be worn during flights and through standard airport securityscanners. As a wearable fitness tracker, it functions similarly to a smartwatchor fitness band and typically does not require removal during the screeningprocess.Does the Luna Bandwork in offline or airplane mode?A dedicated airplane mode is not yet available; however, the Luna Band willcontinue to track biometric data offline provided it has sufficient charge. Alldata is stored locally on the device and synced automatically once Bluetooth isre-enabled.Is my health dataprivate and secure with the Luna Band?Yes.The Luna Band protects your data through end-to-end encryption. Your personal health information is stored securely and is never shared with third parties without your explicit consent, in full accordance with applicable global data protection standards.

Question 6

Sizing & Fit

Accepted Answer

Can I change my Luna Band colour after it has been dispatched?No. Luna Bands are custom-built to order. Once your Band has been dispatched, weare unable to accommodate colour changes. Please choose your preferred colour carefully when submitting your order preferences.What is the average shipping time for the Luna Band?The Luna Band is shipped directly to you . Delivery typically takes 3–5 businessdays, depending on your location.Can I update my order details after purchase?Order details can be updated within 3–4 hours of placing your order. Once yourpackage has entered the fulfilment or shipping process, changes may no longerbe possible. Please contact support@lunazone.com as soon as possible if an update is required.Which shipping carriers do you use for Luna Band delivery?We partner with trusted carriers including FedEx, DHL, BlueDart, UPS and reliableregional carriers to ensure your Luna Band is delivered safely and efficiently.How do I track my Luna Band shipment?A tracking link will be sent to your registered email address as soon as yourorder has been dispatched. You can use this link to monitor the status of yourdelivery at every stage.Do you ship Luna Bands internationally?Yes. We ship to most countries worldwide. Please note that due to logistical andregulatory limitations, we are currently unable to fulfil orders to certainconflict-affected regions. For specific delivery eligibility queries, pleasecontact our support team at support@lunazone.com.Can my Luna Band be shipped to a different address than my billing address?Yes. If you require your Band to be shipped to an address different from your billing address, please notify our support team in advance at support@lunazone.com so we can update your order accordingly.

Question 7

LifeOS & AI

Accepted Answer

What is LifeOS?LifeOS is your body's intelligence engine. It continuously processes your healthsignals from sleep and recovery to strain and activity and translates them intoa clear, actionable plan for your day.What features does LifeOS include, and is there a separate subscription?LifeOS is a growing ecosystem of health micro-apps built into the Luna platform. Itincludes a unified view of all your health data, voice-led journaling, andAI-powered insights tailored to your body. LifeOS is free for all Luna users.Will LifeOS support personalised nutrition plans or dietary intolerances?Yes. Personalised nutrition guidance including support for dietary intolerances is part of the LifeOS product roadmap and will be introduced in a future update.