Nexxbase Innovations Pvt Ltd

Terms of
Sale

These terms and conditions govern your purchase of LUNA products by Nexxbase Innovations Pvt Ltd, including the LUNA Ring, LUNA Band, and related accessories.

Delhi Jurisdiction LUNA Ecosystem Consumer Guard Aligned

Introduction

These terms and conditions of sale ("Terms") govern your purchase of LUNA products by Nexxbase Innovation Pvt Ltd, including the LUNA Ring, LUNA Band, and any related accessories, from www.lunazone.com or from any authorized LUNA reseller. These Terms form a legally binding agreement between you ("Customer") and Nexxbase Innovations Pvt Ltd ("LUNA").

Binding AgreementBy placing an order on our Website, you confirm that you have read, understood, and agree to be bound by these Terms.

We reserve the right to update these Terms at any time. The Terms in force at the time of your order will apply to that purchase.

Eligibility

You must be at least 18 years of age to place an order. By placing an order, you represent and warrant that you are of legal age in your jurisdiction and have the legal capacity to enter into a binding contract.

If you are purchasing on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms.

Order Process & Acceptance

When you place an order, you are making an offer to purchase. We will email you an order confirmation within minutes. Our acceptance occurs only when the product has been dispatched and a shipping confirmation is sent.

Order Issues & Cancellation by LUNA

We reserve the right to refuse or cancel an order for the following reasons:

A pricing or description error was identified on the Website.
We suspect the order is connected to fraud or involves stolen payment information.
The ordered product is out of stock or has been discontinued.
Insufficient or incorrect billing, payment, or shipping information was provided.
There is an unresolved previous payment dispute.

Refund TimelinesIf cancelled after payment, we will issue a full refund within 5–7 business days.

Product Availability

All products are subject to availability. We reserve the right to impose quantity limits, reject any part of an order, or discontinue products without prior notice. Product images and descriptions are for illustrative purposes and subject to change.

Pricing & Payment

Pricing

For domestic orders, prices are in Indian Rupees (INR). For international orders, pricing may be in USD or another applicable currency. Prices are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time. We do not offer price protection following your purchase.

Pricing Errors

If a product is listed at an incorrect price, we reserve the right to refuse or cancel any order at that price. Where payment has been taken, we will issue a full refund.

Payment Terms

All orders must be paid in full at the time of purchase. We accept major credit and debit cards, UPI, and other payment methods as indicated at checkout. We may use third-party payment processors and are not responsible for their errors.

GST & Tax Invoices

GST invoices for B2C purchases are not issued by default. B2B orders must be placed through our B2B channel. For international orders, duties, customs, and VAT charges will be reflected at checkout.

Discount & Promo Codes

LUNA may offer promotional or discount codes ("Promo Codes") subject to the following rules:

Each Promo Code may only be used once per customer, unless otherwise specified.
Promo Codes are only valid through official LUNA communications channels.
Promo Codes may not be duplicated, sold, transferred, or shared publicly without LUNA's prior written consent.
Promo Codes are not redeemable for cash and have no monetary value.
LUNA reserves the right to disable any Promo Code at any time without notice.
Promo Codes may have expiry dates and may expire before use.

Resale Restriction

LUNA products are intended for personal use only and are not authorised for commercial resale. We reserve the right to refuse or cancel any order we reasonably suspect is for commercial resale purposes.

Shipping & Delivery

LUNA Ring

Please use the ring sizing kit to determine the correct ring size. The LUNA Ring will be shipped upon confirming your ring size and delivery address within 120 days of receiving the sizing kit.

Action RequiredIf you fail to confirm your size within 120 days, the order shall be considered fulfilled and payment forfeited.

Upon confirmation, we aim to deliver within 4 weeks (India). International deliveries may take longer.

Dispatch Times

We aim to dispatch orders within 2 business days of payment confirmation. In some cases, dispatch may take up to 5–7 business days. You will receive a tracking ID via email once dispatched.

Risk of Loss

Risk of loss or damage passes to you upon physical delivery to you or a person designated by you at the provided delivery address.

Delivery Inspection

Inspect packaging upon delivery. If visibly tampered, we recommend refusing delivery. Report discrepancies to our support channel within 24 hours of receipt.

Returns & Replacement Policy

General Returns

LUNA does not offer change-of-mind returns once an order has been dispatched. This does not affect any statutory rights you may have under applicable consumer protection law.

Defective or Technical Issues

Raise a replacement request within 14 days of delivery. Contact support with your order ID and photos/videos of the defect.

Wrong Item or Missing Parts

Report within 24 hours of delivery by emailing support with your order ID and photographs.

Statutory RightsNothing in this policy limits your statutory rights under the Consumer Protection Act, 2019 (India) or applicable law in your jurisdiction. Where such rights apply, they take precedence over our general no-return policy.

Order Cancellation by Customer

Once an order has been placed, cancellation requests are subject to the following rules:

If not yet dispatched, contact us immediately. We will endeavour to cancel and issue a full refund.
Once dispatched, the order cannot be cancelled. You may raise a replacement or warranty claim if the product is defective upon delivery.
You may return the LUNA Ring and LUNA Band within 30 days of delivery if not completely satisfied. Product must include all original accessories and be in original packaging.
Return shipping is free. If the returned product is found in workable condition with no defects, the return shipping label will be chargeable to the customer.

Warranty Policy

12-Month Limited WarrantyLUNA provides a 12-month limited warranty from the date of delivery against defects in materials and workmanship for any new LUNA Ring and LUNA Band.

EU & UK Statutory GuaranteeIf you are purchasing from within the European Union or the United Kingdom, your statutory rights under applicable consumer law including a minimum two-year legal guarantee apply in addition to and are not limited by the warranty terms above. Where mandatory local law provides greater rights than those set out in this warranty, those rights will prevail.

LUNA is not responsible for loss or damage arising from failure to follow instructions. Your purchase order number and date of delivery serve as the warranty support document.

Out-of-Warranty Service

Out-of-warranty products may be eligible for replacement at our discretion. Contact support for a quote.

Warranty Exclusions

Physical Damage

Physical damage from accidental impact.

Misuse & Neglect

Negligence or unintended hardware usage.

Liquid & Heat

Liquid damage or extreme thermal exposure.

Modifications

Unauthorised modifications or hardware repairs.

Wear & Tear

Normal deterioration of materials over time.

Cosmetics

Surface cosmetic damage not affecting function.

Skin Allergies

Rashes, allergies, or local skin reactions.

Unauthorised Sources

Products bought from unapproved resellers.

The warranty expires 12 months from the date of delivery, regardless of whether the product has been used.

Authorised Resellers

LUNA provides warranty support exclusively for products purchased through www.lunazone.com or authorised retail partners.

Warranty RestrictionProducts purchased through unauthorised channels are not covered by LUNA's warranty or return policies.

Warranties Disclaimer

Except for the limited warranty above, all LUNA products are provided on an "as is" and "as available" basis. We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

You use LUNA products at your own discretion and risk, except where liability cannot be excluded under applicable consumer law.

Limitation of Liability

To the maximum extent permitted by law:

LUNA's total liability shall not exceed the amount paid for the specific product giving rise to the claim.
LUNA shall not be liable for indirect, incidental, special, or consequential damages, including loss of profits, loss of data, or business interruption.

Nothing limits liability that cannot be excluded by law, including liability for personal injury caused by our negligence.

Data Protection

By placing an order, you acknowledge that LUNA will collect, store, and process personal data (name, address, email, payment details) for fulfilling your order, communicating with you, and improving our services.

All personal data is processed per our Privacy Policy. We may share your data with third-party logistics and payment partners as necessary to complete your purchase.

Force Majeure

LUNA will not be liable for failure or delay caused by circumstances beyond our reasonable control, including acts of God, floods, fires, earthquakes, epidemics, civil unrest, strikes, or acts of government.

We will notify you as soon as reasonably possible and make best efforts to resume normal service.

Consumer Dispute Resolution

If dissatisfied, contact us first at our support channel.

We aim to acknowledge complaints within 2 business days and resolve them within 14 business days.

Governing Law & Jurisdiction

These Terms are governed by the laws of Delhi, Republic of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Delhi, India.

General Provisions

Severability

If any provision is found invalid or unenforceable, that provision shall be severed. The remaining Terms shall continue in full force and effect.

Non-Waiver

Failure to enforce any provision does not constitute a waiver. Any waiver must be in writing and shall not be deemed a waiver of any other or subsequent breach.

Changes to These Terms

We reserve the right to update or modify these Terms at any time by posting the revised version on our Website. Continued use of the Website or placement of orders after changes constitutes acceptance of the revised Terms.

Contact Us

Have questions regarding your order, warranty, or these Terms? We are here to assist.

Support Email

support@lunazone.com

Official Website

www.lunazone.com

Parent Company

Nexxbase Innovation Pvt Ltd

Governing Area

Delhi, India

Registered Office Address

Unit-30, Ground Floor, Tower-B1, Sec-49, Sohna Addae, Gurugram, Haryana – 122001, India