Luna Return and Replacement Policy

We don't offer returns once an order is placed.

Technical Issue? In case a product reflects a technical issue, one can raise a replacement request within 7 days of the order delivery. A fresh replacement will be dispatched to the customer. This will be approved post physical examination of the product and if there is no issue found, same unit will be dispatched.
Wrong item or missing parts? Report it within 24 hours of delivery for a quick replacement. Email us at support@lunazone.com to get in touch. Be sure to include your order ID and photos for faster processing.

Damaged product on arrival? Refuse the delivery if the packaging looks tampered with.

Luna Warranty Policy

Worry-Free Warranty: LUNA Ring comes with a 1-year warranty covering technical issues, excluding physical damage. Free door-to-door service is available during the warranty period.

What you need to know:

Keep your invoice as proof of purchase. Warranty service may be denied without it.
We'll arrange a pick-up for repair or replacement if a call or email can't resolve the issue. In some cases, you may need to self-ship (cost at your expense). LUNA is not responsible for any loss or damage during self-shipment.
Our warranty doesn't cover rashes, allergies, consequential damages, data loss, or specific repair timelines.
We strive for fast repairs, but there's no guaranteed turnaround time.

Out-of-Warranty Service: We offer chargeable repairs or replacements for out-of-warranty products, subject to stock availability.

Warranty Exclusions:

Damage, misuse, unauthorized repairs, pest or pet damage, accidental damage, liquid spills, extreme temperatures, and normal wear and tear.
The warranty expires after 1 year from the purchase date, even if unused.

Shipping & Delivery

Multiple addresses? You'll need to place separate orders for each address.
Delivery Time: We aim to ship within 2 business days, but it can take up to 5-7 business days in some cases. You'll receive a tracking ID to monitor your order.

Order Information

Order Invoice: You will receive your order invoice via email.
GST: Currently, LUNA doesn't offer GST invoices for B2C customers on the website. Only B2B (corporate) orders qualify.